customers work with a dedicated project manager who understands your entire project and all your needs
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iTL's Full-Service Guarantee
Generating customized gene targeted mouse models can be a challenging and resource intensive endeavor. iTL delivers security and peace of mind through our customer focus and our unparalleled full-service guarantee. This concern for the customer experience is just one way iTL strives to minimize your risk and maximize the success and value you gain from your projects.
The iTL Full-Service Guarantee is the most powerful and comprehensive service commitment in the genetic mouse model industry.
Through the project assessment process, you and iTL work to jointly understand and define the nature of your project and determine whether iTL is able to extend its full-service guarantee. Our track record of success has led our customers to value our commitment to their needs and the confidence they feel about their relationship with iTL. iTL's full-service guarantee is an extension of our commitment to providing the highest quality service to our customers.
Once project assessment allows us to extend you iTL’s full-service guarantee:
iTL Guarantees all work of all process stages for full-service mouse model production utilizing our ES cell lines. In the unlikely case that a project cannot achieve germline transmission and deliver heterozygous animals, your project fee will be refunded.
iTL Guarantees that it will make no intellectual property claims on your project. You retain full rights to your project.
We are confident in our service, our process and our capabilities. Our customers know that iTL will always give full attention and effort to their project. In the improbable case that achieving germline mice is not possible, our customers retain their resources, ensuring that they can adjust their model design and continue to move towards a useful research model. Our customers regard our guarantee as the best in the business.
